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Frequently Asked Questions
SERVICE QUESTIONS
+ How do I make changes to my wedding website?
+ What if I forget my username and/or password?
+ Can passwords be changed at a later date to something
more memorable?
+ Can I add extra products and services later?
+ After payment, how long will it take for my site
to go live?
+ Will I receive a user guide explaining the services
used across my wedding website?
+ Some details regarding my wedding have changed
- can I reflect this information in my site?
+ I'm worried about security - I don't want just
anyone to access my site?
+ I would like to post my wedding pictures - how
do I do this?
+ I am having a problem with my site - what can
I do?
+ Does 2haveand2hold have a support team?
+ I would like to post my wedding video online
- how do I do this?
+ What picture formats are suitable for my wedding
website?
+ What video formats are suitable for my wedding
website?
+ How many times can I update my wedding website?
+ Are there are any extra charges for changing
my site?
+ How do I add a new product/service to my website?
PAYMENT QUESTIONS
+ How often do I pay for my wedding site?
+ After payment, how long will it take for my
wedding website to go live?
+ Are there any extra charges in running and hosting
my wedding website?
RENEWAL QUESTIONS
+ How do I renew my wedding website subscription?
+ What if I am unavailable at time of renewal -
will I lose my site?
+ How do I make changes to my wedding website?
All changes to 2haveand2hold websites are made using your personalised, password-protected
online control panel. Simply log in using the client log-in area on the front
page of 2haveand2hold.com entering the username and password provided with
your sign up confirmation details. 2haveand2hold usernames are always the primary
email address supplied on sign-up while the password is allocated with your
sign-up confirmation email.
+ What if I forget my username and/or password?
2haveand2hold have an automatic password warning screen if a username and password
do not match. If you have forgotten your password, click the 'lost password'
button and an email will be sent to the primary mail address supplied at
sign-up. If you have forgotten your username you will need to contact 2haveand2hold
directly so we can reference your details. It is for this reason, we suggest
you use your primary email address on sign-up (the one you use most frequently
and intend to keep active). In addition, you can also change your password
to something more memorable.
+ Can passwords be changed at a later date to something more memorable?
Yes, your online control panel has the option to change passwords to something
more memorable. On sign-up to our system, you will be automatically allocated
a system password which can then be changed once you log into your control
panel.
+ Can I add extra products and services later?
Yes, 2haveand2hold's scaleable modular site system means that users can add
new products and services at a later date should they require them.
+ After payment, how long will it take for my site to go live?
2haveand2hold site activation is instant on receipt of funds from your credit
card. Our system will activate the new account immediately, with your sign-up
confirmation email being sent at this time too. In this way, you can start
building immediately by logging into your control panel and making changes
to the site.
+ Will I receive a user guide explaining the services used across my wedding
website?
In addition to receiving your sign-up confirmation email complete with username
and password details, a PDF userguide is supplied immediately to new users
explaining exactly how the 2haveand2hold websites operate. This comprehensive
user guide explains all aspects of the 2haveand2hold website systems however,
should you still require more help, there is also a highly detailed interactive
user guide online within the site control panels which can be referred to.
This guide provides an animated walkthrough of all supplied services on your
account.
+ Some details regarding my wedding have changed - can I reflect this information
in my site?
Yes, unlike almost all other wedding website systems, 2haveand2hold's proprietary
control panel system gives you dedicated access to your webpages, allowing
for them to remotely updated by you. The system is extremely easy to use and
is accessed from the client log-in area on the front page of the 2haveand2hold
site.
+ I'm worried about security - I don't want just
anyone to access my site?
2haveand2hold employs the very latest online security systems to maintain your
site can only be edited by you and viewed by your invited guests. We realise
how special and personal your wedding is and, consequently, we would never
compromise you or your guests.
+ I would like to post my wedding pictures - how do I do this?
By logging into your personalised, password-protected online control panel,
you will get access to the Gallery area of your site where you can upload
your pictures for viewing by your invited guests. The upload function is
comprehensively detailed in the user guide that is sent with your account
sign-up email and further help can also be found in the animated online documentation
within your control panel.
+ I am having a problem with my site - what can I do?
All aspects of our wedding websites are explained in the comprehensive user
guide that is dispatched with each new account set up. Should you not resolve
your problems there, there is also an animated online user guide held within
each control panel.
+ Does 2haveand2hold have a support team?
Yes, if all else fails, our support team can be contacted using the Contact
link above.
+ I would like to post my wedding video online - how do I do this?
Although the vast majority of our services are fully automated and can be set
up by our users independently, the technology does not exist yet to allow
us to automate video upload. Consequently, the 2haveand2hold staff must do
this manually. There is an option within our Control Panel to request video
uploads, whereupon a member of our staff will contact you and arrange for
your video to be published.
+ What picture formats are suitable for my wedding website?
All common formats are suitable for use on your wedding website, including
JPG (jpeg), PNG (Portable Network Graphics) and BMP (bitmap). Our upload
compression software automatically optimises your images for faster download
across the site while the full, hi-res version can also be downloaded by
clicking the thumbnail gallery of your images.
+ What video formats are suitable for my wedding website?
2haveand2hold can handle and optimise all common video formats. As this is
not an automated feature of our websites, please contact the 2haveand2hold
team directly using the video button in your online control panel.
+ How many times can I update my wedding website?
Unlimited updates are allowed across all our website products for the duration
of your contract. Unlike many other competitor sites, our system is fully
automated allowing you to make unlimited changes, additions and edits to
your pages - at any time, through your password-protected, online control
panel. The control panel gives you full control over all add/edit/delete
functions, including allowing you to make an unlimited number of pages and
upload unlimited images.
+ Are there are any extra charges for changing my site?
Editing, adding or deleting pages is fully contained within the Basic price
of the site, meaning you can make unlimited changes to the site, as many
times as you want. The only time charges are applied is if you decide to
take out additional site components, such as streaming video. On signing
up to an extra product, you will be charged however basic site use is completely
free, with unlimited additional pages and edits.
+ How do I add a new product/service to my website?
Your control panel has extensive options available for upgrading your wedding
website's range of features and services. 2haveand2hold staff will then confirm
your purchase and advise of any input required by you. Your credit card will
then be charged with these extra products.
+ How often do I pay for my wedding site?
Subscription to 2haveand2hold is on a two year basis. One month before your
account is nearing expiration a warning email will be sent inviting you to
renew your application. One day before actual expiration, another mail will
be sent inviting renewal. Should you decide at this time not to renew your
account, it will remain active (though not accessible) for a period of one
month from expiry - meaning account reactivation is still possible during
this period (if, for example, you were on holiday at the point of renewal).
One month after expiry, your account will be deleted and all images and text
automatically deleted from your account.
+ After payment, how long will it take for my wedding website to go live?
2haveand2hold's online ordering system activates sites immediately once payment
has been verified. At this point, your registration details are sent to you
by email and will arrive, in most cases, immediately to your designated email
address. Once you have these details, you can log-in to the control panel
and start building your site immediately.
+ Are there any extra charges in running and hosting my wedding website?
2haveand2hold's annual subscription includes everything you need to start running
and building your website. The price is all-inclusive and allows you to add/edit/delete
pages on your site - with the ability to add unlimited pages and make unlimited
changes using the control panel. There are absolutely no extra charges over
and above this base subscription fee. However, the online control panel does
also allow for the purchase of extra services such as streaming video - and
these extra services do come at premium.
+ How do I renew my wedding website subscription?
Subscription to 2haveand2hold is on a two year basis. One month before your
account is nearing expiration a warning email will be sent inviting you to
renew your application. One day before actual expiration, another mail will
be sent inviting renewal. Should you decide at this time not to renew your
account, it will remain active (though not accessible) for a period of one
month from expiry - meaning account reactivation is still possible during
this period (if, for example, you were on holiday at the point of renewal).
One month after expiry, your account will be deleted and all images and text
automatically deleted from your account.
+ What if I am unavailable at time of renewal - will I lose my site?
All 2haveand2hold wedding websites remain active (though not accessible) for
a period of one month from expiry - meaning account reactivation is still
possible during this period (if, for example, you were on holiday at the
point of renewal). One month after expiry, your account will be deleted and
all images and text automatically deleted from your account.
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